Many businesses specialize in offering professional and helpful IT support, specifically concerning computers. Usually, IT support is used to help solve specific problems a company may be having, rather than providing any training, qualifications or courses.

There are many great advantages for your company having IT support; below are 5 reasons why your company can benefit from having IT support.

  1. Knowledge

Specializing in all things IT is exactly what IT Support teams and businesses do, so whatever the problem, you can rest assured that the IT Support team have the sufficient knowledge to deal with your issue, whether they are an on site team as part of your staff, or a contracted company.

Having designated IT support for your company offers reassurance that, when faced with any technical problem, it should be able to be solved very quickly, resulting in as little negative effect on your business as possible.

IT Support allows a company to have people with the specific and in depth knowledge and training available to help in any way they can. IT problems aren’t always easily fixed, but having IT support is one way to guarantee a faster solution.

Whether you need IT support on personal laptops or larger computers, there is support available for everyone
Image source: http://upload.wikimedia.org/wikipedia/commons/4/47/Acer_Aspire_8920_Gemstone_by_Georgy.JPG

  1. Flexibility

IT support also offers a new level of flexibility, especially if your company contracts a business to do so. Many IT Support businesses (such as Cheeky monkey IT Support) will offer a 24 hour service, so if any of your IT goes down during the night, they will immediately start working on the problem and should have it fixed by morning, preventing many issues for your company during business hours.

Employing an IT support team who are always on site also offers great flexibility, as they are continually there and available to be utilized whenever you want.

  1. Back Up

Losing data can be one of the most frustrating and terrible issues for a company, but IT support can also offer a solution to this problem. IT Support can keep a continuous back up of all the company’s data on an external drive, just in case of problems.

This means that if for any reason the company’s computer system completely breaks down, you need not worry, for you will not have completely lost all the information. This fantastic advantage of IT Support is available whether you choose dedicated on site support, or contracted off site support.

  1. Extra Security

Companies continually face security problems in the modern society; with so much cyber fraud and hacking, security is a huge consideration for every company. IT support can also offer an extra layer of security to keep your business safe.

Although it will not be the entire extent of the security you need to cover your company, the IT support will be an outer layer of security and the team will be made aware if anyone tries to hack past it. This means that they will be able to stop the hackers at that point, before they even reach the further security levels.

A large main frame computer system which already benefits from dedicated IT support
Image source: http://upload.wikimedia.org/wikipedia/commons/1/1f/Columbia_Supercomputer_-_NASA_Advanced_Supercomputing_Facility.jpg

  1. Personal and Dedicated Support

Perhaps the best advantage of IT support is the fact that you will have continuous personal and dedicated support. You can let your mind be at ease as all IT problems can be fixed easily because of the continuous support available.

The support is also personal, so instead of just talking to someone on the phone, there will be a person there to help you in every way they can. This can happen whatever kind of IT support you have.

Conclusion
Finally, IT support is an absolute necessity for any company in today’s age. With the fantastic support and many advantages, IT support will bring a new level of security to your company.

Article by Natalie Moody

Image credits: Wikipedia and Wikipedia